Hi! It’s May!

A Product / UX Designer

Over 6 years of B2B and B2C product experience. Delivered data-driven solutions in Healthcare, Technology, E-commerce, Education, and Gaming industries.

Projects

Clarifying Business Needs to Boost Contract Renewals

70% of users with this feature renewed contracts, and 66% of hesitant clients were converted.

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Making City Exploration Inclusive for Blind Users

Won the top prize, “People’s Choice,” at the HCDE open house.

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Enhanced Engagement and Reduced Drop-off Rates

Drove a 73% boost in weekly active users and cut day 1 drop-off by 68%.

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Boosting User Retention and Revenue for a Game

Increased ad revenue per DAU by 50% and D1 retention by 17%.

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Enhancing Engagement with “Lisa AI”

Designing an AI assistant to simplify cohort analysis and drive feature adoption.

Still developing...

Hi! It’s May!

Product & UX Designer

Over 6 years of B2B and B2C product experience. Delivered data-driven solutions in Healthcare, Technology, E-commerce, Education, and Gaming industries.

Email: imayzhao717@gmail.com

Time Zone: Pacific Time (PST)

Schedule a Call

Clarifying Business Needs to Boost Contract Renewals

WHAT

Support hospitals in benchmarking their performance against peers in the system.

RESULT

Achieved a 14% boost in renewal rates and converted 66% of hesitant clients.

Ambiguity Management

Collaboration

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Created a new design system, leveraging this new feature as an opportunity to collect user behavior data and validate design choices.

Conducted user research to identify goals and needs, aligned with stakeholders on feasibility, and created a flowchart to communicate the feature design.

Worked with stakeholders to design a filter set that enables efficient searches while preventing users from inferring the identity of anonymous hospitals.

Benchmarking

Have at least 1 dashboard created in consultation with the medical impact team.

Accessing data to monitor a process and report relevant quality metrics.

41%

23%

Have data analysis skills and familiarity with data analytics.

15%

Hi! It’s May!

Product & UX Designer

Over 6 years of B2B and B2C product experience. Delivered data-driven solutions in Healthcare, Technology, E-commerce, Education, and Gaming industries.

Email: imayzhao717@gmail.com

Time Zone: Pacific Time (PST)

Schedule a Call

Clarifying Business Needs to Boost Contract Renewals

WHAT

Support hospitals in benchmarking their performance against peers in the system.

RESULT

Achieved a 14% boost in renewal rates and converted 66% of hesitant clients.

Ambiguity Management

Cross-team Collaboration

View Project

Created a new design system, leveraging this new feature as an opportunity to collect user behavior data and validate design choices.

Conducted user research to identify goals and needs, aligned with stakeholders on feasibility, and created a flowchart to communicate the feature design.

Worked with stakeholders to design a filter set that enables efficient searches while preventing users from inferring the identity of anonymous hospitals.

Benchmarking

Have at least 1 dashboard created in consultation with the medical impact team.

Accessing data to monitor a process and report relevant quality metrics.

41%

23%

Have data analysis skills and familiarity with data analytics.

15%